How NCM Pioneered The Benchmark® For Business Success

NCM, Nichols, Campbell & Morrow, is the originator of the 20 Group process.

In 1945, the Dealers Analysis Bureau, a Group of successful Ford Dealer Operators, formed the original automotive industry 20 Group. Central Services, originally incorporated as a management company for the Fick & Berry chain of automobile dealerships in Kansas City, was employed by the Dealers Analysis Bureau to provide key management information on a monthly basis. In addition, meetings were held periodically to discuss Dealer operations and to share best practices.

As the businesses of Central Services grew—including the 20 Group concept—C. V. Nichols (1947-1970) and Maynard Campbell (1950-1990) joined the firm to improve the level of service to their clients. As Central Services continued to grow, Bob Morrow (1965-1989) joined the company. In 1966, the corporation of Nichols, Campbell and Morrow was established and in 1988, Messrs. Campbell and Morrow, the remaining principals, sold their interest in the company to an Employee Stock Ownership Program (ESOP) and the corporation of NCM Associates was formed.

Located in Overland Park Kansas, NCM and its staff of dedicated professionals have expanded their dealership solutions portfolio and now provide 20 Group, Information, Consulting, Education and Travel Solutions services to thousands of new and pre-owned automotive dealers, as well as our flagship 20 Group services to more than 20 other industries.

And as for that pioneer 20 Group, the Dealers Analysis Bureau…they are still active today!

Please take some time now to review our suite of professional services to see how we can help you and your business Benchmark for Success!